Privacy Agreement of the Block Explorer

Please read the Privacy Policy with special care.

CoinEx.net (hereinafter referred to as the "Company", "CoinEx", "we", "our" or "us") strives to protect your Personal Data and prioritizes the preservation of your privacy.

1. Types of data we collect

The type of Personal Data we directly collect from you or third parties is subject to the collection conditions and the nature of the services requested or transactions conducted. Such data may include (but is not limited to):

  • Contact information (e.g., address, telephone number, and email address);
  • Technical information (e.g., IP addresses for API services and login);
  • Statistics (e.g., website hits).

The Privacy Policy applies to the information we collected about you when you use our products or services or otherwise interact with CoinEx, unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you.

Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use this website and any of our services. Whenever you use this website or any of our services, the current version of this policy shall apply.

2. What information we collect about you?

This policy applies to any personal information provided to us in the following circumstances:

  • When you use our products and services;
  • When you register for a CoinEx account;
  • Provided under any other contractual agreement or arrangement.

Some of the other ways we may collect Personal Data also include (but not are limited to):

  • Via correspondence with you through telephone, letter, fax or email;
  • When you visit our website;
  • When you contact us in person;
  • When we contact you in person;
  • When we collect information about you from a third party.
3. How do we collect your Personal Data from our website?

We collect your Personal Data from our website in the following ways:

  • IP Address:

    We use your IP address to help diagnose problems with our server and to administer our website.

  • Cookie:

    A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information.

    The information that we collect is then used to ensure a more personalized service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

    Since cookies allow you to take advantage of some of our website’s basic features, we recommend that you leave them turned on. If you block or otherwise reject our cookies, you will not be able to, for instance, use any website services that require you to sign in (token holdings store cookies for favorite).

    Considering that it is essential to prevent unauthorized access to your password and computer. As such, you should always log out of your account after using a shared computer. Information collected from cookies is used by us to evaluate the effectiveness of our website, analyze trends, and administer the platform. The information collected from cookies allows us to determine such things as which parts of our website are most visited and difficulties our visitors may experience in accessing our website.

    With this knowledge, we can improve the quality of your experience on the platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our website. Your continued use of the website, as well as any subsequent usage, will be interpreted as your consent to cookies being stored on your device.

  • User Feedback Form:

    Our Feedback Form requires you to give us contact information (e.g., your name, email address) so that we can respond to your comments. We use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you whenever necessary.

  • General site tracking:

    We also use third party service providers, to assist us in better understanding the use of our website. Our service providers will place cookies on the hard drive of your computer and will receive information that we select, such as how visitors navigate around our site, what pages are browsed, and general transaction information. Our service providers analyze this information and provide us with aggregate reports.

    The information and analysis provided by our service providers will be used to assist us in better understanding our visitors’ interests in our website and how to better serve those interests. The information collected by our service providers may be linked to and combined with information that we collect about you while you are using the platform. Our service providers are contractually restricted from using information they receive from our website other than to assist us.

  • Web server site visits logging:
    The following is how we store the web server site visit logs (applicable to coinex.net/...):

    (i) To throttle the rate of requests and prevent certain types of attacks against us, we track the incoming IP addresses for very short periods of time and are then released.

    (ii) By default, we do not store identifiable "x-forwarded-for" originating IPs during your site visit in the Web server site visits logs.

    (iii) However, in the event of certain types of third-party attacks, general server/application troubleshooting or other related reasons, we might temporarily activate the "x-forwarded-for" logging.

    (iv) As part of our routine server maintenance, all raw web server site visit logs are retained for a minimum of 5 days only and then automatically purged.

4. What do we use your Personal Data for?

We may use your Personal Data for the following purposes:

  • To enable us to provide our services and perform our services to you;
  • To protect the safety and well-being of yourself and/ or other customers;
  • To investigate and respond to claims from you;
  • For business development purposes such as statistical and marketing analysis, systems testing, maintenance and development, customer surveys or to help us in any future dealings with you, for example, by identifying your requirements and preference;
  • To comply with any legal or regulatory requirements; and/or
  • For all other purposes ancillary to any of the purposes stated above.
  • To communicate the relevant offers, products, services and information on products and events;
  • To conduct marketing/cross-marketing/ to communicate with you in relation to products and services offered by us and our service partners as well as our appointed agents; and/or
  • For all other purposes ancillary to any of the purposes stated above.
5. Accessing/Correcting/Updating your Personal Data

You may request to obtain information of your Personal Data and update or make amendments to your Personal Data as below: (a) For online registered customers, you may log in to your online account and update your Personal Data.

Please note that depending on the information requested, a nominal fee may be charged and/or supported by Ethereum signatures. We will endeavor to provide the information back to you as soon as practicable; however, we also reserve the right to validate all requests for the authenticity of the request. 

6. Withdrawing consent

Please note that it is obligatory for the Company to process your Personal Data in accordance with the above key purposes, otherwise, some of the services or functions provided by CoinEx may be affected.

If we do not have your consent to process your Personal Data for ancillary purposes, we will not be able to keep you updated about our future, new and/or enhanced services and products. Nevertheless, you may stop receiving promotional activities by:

  • Unsubscribing from the mailing list;
  • Editing the relevant account settings to unsubscribe; or
  • Contact us and send us a request.
7. To whom do we disclose your Personal Data?

We will not trade or sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties appointed by authorized by the Company for the fulfillment of the purposes stated herein: (a) data warehouses; (b) providers of IT services; (c) data analysis and/or marketing agencies; (d) legal authorities permitted or required by law, e.g., to comply with arrest warrants or subpoenas issued by competent courts; and/or (e) the competent regulators; and/or (f) safety and security personnel.

In addition to the above, your Personal Data may also be disclosed or transferred to any of the Company’s actual and potential assignee, transferee or acquirer (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.

We shall take practical measures to ensure that their employees, officers, agents, consultants, contractors and third parties mentioned above who are involved in the collection, use and disclosure of your Personal Data will observe and adhere to the terms of this privacy statement.

8. How long will we retain your Personal Data?

The Company stores data in global hosting provider(s) with servers across regions and we shall take all reasonable actions to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the purpose stated above and prepare a disposal schedule for inactive data after 24 months.

9. Links to Third Party Websites

We may link this website and/or our applications to other companies’ or organizations’ websites ("Third Party Sites"). This privacy notice does not apply to such Third Party Sites as those sites are outside our control. If you access Third Party Sites using the links provided, the operators of these sites may collect your personal information.

Please make sure that you are satisfied with the privacy statements of these Third Party Sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for the protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Party Sites.

10. Additional information or assistance

Please note that this privacy statement may be amended from time to time in accordance with applicable laws and regulations and such variations may apply to you.

For further inquiries or complaints in relation to our handling of your Personal Data or our Privacy Policy or wish to access, update or amend your Personal Data as mentioned above, please contact us.